CORONAVIRUS-Important advice

WE REMAIN OPEN FOR YOUR IMPORTANT ROUTINE APPOINTMENTS AND ALL TREATMENTS. PLEASE READ THE VITAL INFORMATION BELOW BEFORE YOU ARRIVE. WE WAIVED ALL MISSED APPOINTMENT FEES FOR 12 MONTHS, BUT THE CHARGE HAS NOW BEEN REINTRODUCED, AS WE CANNOT MANAGE HIGH DEMAND FOR APPOINTMENTS WHEN SOME PATIENTS FAIL TO ARRIVE. ONE DAY IT MAY BE YOU WHO NEEDS HELP URGENTLY- SO PLEASE, DON’T LET US DOWN- LET US KNOW! WE ARE PROUD THAT WE HAVE BEEN ABLE TO KEEP CARING FOR OUR PATIENTS DURING THIS STRANGE TIME AND WILL CONTINUE TO FOLLOW ALL NECESSARY MEASURES TO KEEP YOU SAFE.

Dear Patients and friends,

As a Dental Practice, we work in an environment where the prevention of the spread of a whole range of infections is woven into everything we do. Our team has always worked tirelessly in the background to achieve this safe environment for you. In addition to our usual scrupulous cross infection control measures, we pay particularly close attention to all professional guidance and updates related more specifically to Coronavirus.

REST ASSURED

Although we are looking forward to seeing you I am sure that you will realise that we have had to make some changes to our routines. We have invested in a fogging machine, enabling us to fog the whole building and its contents regularly with powerful anti viral agents, which protect all surfaces and air spaces. We have also introduced air purifiers to kill airborne viruses and bacteria in all areas.  We will be doing everything we can to help you feel at ease and you can have full confidence that everything necessary will be done to take care of you and that our cross infection procedures will, as always, be stringent, to help keep you and our team safe when you next visit us.

Amongst the new things YOU may notice happening are the following:

YOU ARE STILL ASKED TO WEAR A MASK AS WE ARE A HEALTHCARE PROVIDER AND ATTEND ALONE, WHEREVER POSSIBLE, EXCEPT FOR FAMILY APPOINTMENTS

YOU ARE ASKED TO REMAIN IN YOUR CAR, WHERE POSSIBLE, UNTIL CLOSE TO YOUR APPOINTMENT TIME

WE HAVE DECIDED TO REMOVE ALL BOOKS, MAGAZINES, NEWSPAPERS AND TOYS AS THEY CANNOT EASILY BE DISINFECTED-FEEL FREE TO BRING YOUR OWN.

PLEASE ENTER THE BUILDING IF THE HALL IS FREE, SANITISE HANDS AND TRY TO REMAIN SAFELY APART FROM OTHER PEOPLE 

YOU WILL SEE THAT WE HAVE ERECTED SAFETY SCREENS AT RECEPTION

YOU MAY NOTICE THAT STAFF AND CLINICIANS ARE WEARING A HIGHER LEVEL OF PROTECTIVE EQUIPMENT DEPENDING ON YOUR APPOINTMENT TYPE

YOU ARE ASKED TO PAY ANY FEES BY CONTACTLESS CARD IF POSSIBLE

YOU MAY NOTICE THAT THERE ARE FEWER PEOPLE ABOUT, AS WE STAGGER CLINICIANS STARTING AND LEAVING TIMES AND IN SOME CASES CHANGE THEIR DAYS WORKED, TO MINIMISE PATIENT NUMBERS IN THE BUILDING

YOU WILL BE ASKED TO LEAVE THE PRACTICE BY A DIFFERENT DOOR TO AVOID PATIENTS WHO ARE JUST ARRIVING

ALTHOUGH RESTRICTIONS HAVE BEEN LIFTED IN ENGLAND, WE FEEL THE NEED TO TAKE CARE OF OUR MUCH NEEDED STAFF AND OUR MORE VULNERABLE AND ELDERY PATIENTS SO FINALLY, PLEASE READ THE FOLLOWING CAREFULLY TO HELP IDENTIFY POTENTIAL INFECTION RISKS

Have you had  a fever, or felt generally unwell with cold or flu symptoms within the past 10 days?

Have you experienced a recent onset of respiratory problems, such as a cough or difficulty in breathing, within the past 10 days?

Have you come into close contact with a person with symptoms of, or who have a confirmed Covid infection within the past 10 days?

Have you had close contact with people who have experienced fever or respiratory problems within the last 10 days?

If you have replied yes to any of the above questions, we kindly ask that you postpone your appointment until 10 days after the exposure event, in order to try and keep both our staff and patients as safe as we can.

If you have replied no to all the above questions,

That’s perfect but……………

PLEASE INFORM US IF ANY OF THE ANSWERS CHANGE BEFORE YOUR APPOINTMENT DAY

Thank you in advance for all your support and take great care for all our sakes. 

D R STUBLEY, G LANGHORN, S E MAKEPEACE,  B SCOTT and all the team.