Please read this letter containing VITAL information, before your next appointment and before contacting the practice if you definitely cannot keep, or now choose to delay your appointment/s.
Dear Patients and friends,
As we reopened on JULY 1st, things initially seemed rather strange for our patients and especially our staff, but we hope that everyone will be understanding and try hard to adapt to what may be ‘the new norm’ for a while. Throughout the time we were closed, Mr Stubley made himself available every single day, including Saturdays and Sundays, to offer dental care, advice, or simply reassurance, to those of our patients who had been experiencing severe dental problems and many needed and were grateful for this service. As we were forced to close, through no fault of our own, for over 3 months, we then had the mammoth task of rebooking all the cancelled appointments, and also re-configuring appointments already in the diary, (over 3000 in total) in order to satisfy new regulations about permitted treatments and infection control.
We apologise if you we have allocated you new appointments, which, during these strange times, may now be on different or separate days. We may also have had to delay some appointments you had already made, in order to help us cope with the huge backlog of patients and hope you will be understanding at this unprecedented time, as we always try to be when you approach us with a problem. If you now wish to delay further, or definitely cannot attend your future appointments, (though we hope you will do your best to be adaptable during this period) please call us SOON to let us know.
Although we are looking forward to welcoming you back we are sure that you will realise that it cannot be business as usual for the time being. We will be doing everything we can to help you feel at ease and you can have full confidence that everything necessary will be done to take care of you and that our cross infection procedures will, as always, be stringent, to help keep you and our team safe when you next visit us.We have been working tirelessly behind the scenes for weeks, to prepare and adapt, how we can deliver care to all of our patients. Amongst the new things you may notice happening are the following:
YOU ARE ASKED TO WEAR A MASK AND ATTEND ALONE, WHEREVER POSSIBLE EXCEPT FOR FAMILY APPOINTMENTS
YOU ARE ASKED TO KNOCK AT THE WINDOW NEXT TO OUR FRONT DOOR AND THEN PERHAPS REMAIN IN YOUR CAR, WHERE POSSIBLE, UNTIL YOUR EXACT APPOINTMENT TIME
YOU MAY BE ESCORTED STRAIGHT TO THE SURGERY RATHER THAN RELAXING IN THE WAITING ROOM
WE WILL SADLY HAVE TO REMOVE ALL BOOKS, MAGAZINES, NEWSPAPERS AND TOYS AS THEY CANNOT EASILY BE DISINFECTED-FEEL FREE TO BRING YOUR OWN.
YOU WILL BE ADVISED TO CLEAN HANDS AND ENCOURAGED TO REMAIN SAFELY APART FROM OTHER PEOPLE
YOU WILL SEE THAT WE HAVE ERECTED SAFETY SCREENS AT RECEPTION
YOU MAY NOTICE THAT STAFF AND CLINICIANS ARE WEARING A HIGHER LEVEL OF PROTECTIVE EQUIPMENT DEPENDING ON YOUR APPOINTMENT TYPE
YOU MAY BE ADVISED THAT, ACCORDING TO ADVICE FROM THE BRITISH DENTAL ASSOCIATION, SOME TREATMENTS ARE NOT AVAILABLE AT THE MOMENT AND WE WILL DO OUR BEST TO OFFER A SUITABLE ALTERNATIVE
YOUR DENTIST MAY NOT BE ABLE TO DEAL WITH ANY EXTRA PROBLEMS YOU MAY MENTION OTHER THAN THOSE SPECIFIED IN YOUR APPOINTMENT, AS IT IS VITAL THAT WE ALLOW TIME FOR CLEANING IN BETWEEN PATIENTS
YOU ARE ASKED TO PAY ANY FEES BY CONTACTLESS CARD IF POSSIBLE
YOU MAY NOTICE THAT THERE ARE FEWER PEOPLE ABOUT, AS WE ARE STAGGERING CLINICIANS STARTING AND LEAVING TIMES AND IN SOME CASES HAVING TO CHANGE THEIR DAYS WORKED, TO MINIMISE PATIENT NUMBERS IN THE BUILDING
OUR STAFF WILL BE ABLE TO STAGGER THEIR LUNCH BREAKS FOR THEIR SAFETY
YOU MAY BE ASKED TO LEAVE THE PRACTICE BY A DIFFERENT DOOR
YOUR VISITS TO THE HYGIENIST
Some of the treatments you are offered at your next visit may be different to those you received before, particularly your visit to the Hygienists, who are unable to use their high speed instruments to limit cross infection risks. Your hygienist will only be using her hand instruments. We know that a lot of our patients actually prefer their treatment this way as they find it more comfortable. We have also been advised not to use our high speed polishers for the same reason. Rest assured that the current techniques will maintain your gum health and we hope get things back to normal as soon as we are able.
AND FINALLY, PLEASE READ THE FOLLOWING CAREFULLY TO HELP IDENTIFY POTENTIAL INFECTION RISKS
Do you have a fever or have you experienced a fever within the past 14 days?
Have you experienced a recent onset of respiratory problems, such as a cough or difficulty in breathing, within the past 14 days?
Have you come into contact with a patient with confirmed Covid infection within the past 14 days?
Have you had close contact with at least two people with documented experience of fever or respiratory problems within the last 14 days?
If you have replied yes to any of the above questions, and have no fever, you should postpone your appointment until 14 days after the exposure event.
If you have replied yes to any of the above questions, and have a fever, you should immediately quarantine, and should report the case to the infection control department of the hospital
If you have replied no to all the above questions, and have no fever,
That’s perfect but……………
PLEASE INFORM US IF ANY OF THE ANSWERS CHANGE BEFORE YOUR APPOINTMENT DAY
Thank you in advance for all your support. Please try to be patient with all our team, who are doing their best in such unusual circumstances. We are trying hard to resume a “new normal” service and make you feel as comfortable as possible in these strange times. It will be lovely to see you all again.
Thank you and take great care for all our sakes.
D R STUBLEY , G LANGHORN, S E MAKEPEACE AND ALL THE TEAM