Welcome to Acklam Smiles

The home of the Independent Dental Practice, here in Acklam, Middlesbrough.

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WELCOME BACK -WE REMAIN OPEN (ALTHOUGH MIDDLESBROUGH NOW HAS TIGHTER RESTRICTIONS,) FOR IMPORTANT ROUTINE APPOINTMENTS AND MOST TREATMENTS. PLEASE ATTEND THE PRACTICE FOR YOUR APPOINTMENTS AND TAKE TIME TO READ THE LATEST INFORMATION BELOW BEFORE YOU ATTEND, OR CONTACT  THE PRACTICE.

As a Dental Practice, we work in an environment where the prevention of the spread of a whole range of infections is woven into everything we do. Our team have always worked tirelessly in the background to achieve this safe environment for you. In addition to our usual scrupulous cross infection control measures, throughout lockdown we have been paying particularly close attention to all professional guidance and updates related more specifically to Coronavirus.

Given the unprecedented situation in the UK regarding the rapidly spreading COVID-19 virus, we felt we must use also use own clinical judgement and act in the best interests of our patients and staff.

We felt it was essential that we do our part to reduce the spread of this virus, and so, it was with very heavy hearts, that we made the decision to temporarily close the practice. We then followed our professional bodies’ guidance and were delighted that we could safely re-open on July 1st.

We worked tirelessly to set procedures in place to enable us to begin to care for all our patients again. You may have already been affected by us having to cancel some appointments, (mostly your six monthly examination and hygiene appointments), which, because of the huge numbers involved, was both a time consuming and difficult task for our receptionists. We will be making contact with those patients, slowly but surely, to re-schedule these appointments where required. We understand if some patients prefer to delay for a period of time before attending and ask them to contact us when they feel more comfortable.

We know that, as well as routine examination and hygiene appointments, other treatment appointments were also cancelled. We will be making contact with those patients too, to discuss exactly which treatments can and cannot, be carried out at the present time.

I am sure you can imagine that this is a mammoth task for our reception staff. Please try and be patient with us and we thank you in advance for your understanding.

PLEASE READ THIS IMPORTANT LETTER BEFORE YOUR APPOINTMENT AND BEFORE CONTACTING THE PRACTICE IF YOU DEFINITELY CANNOT KEEP, OR NOW CHOOSE TO DELAY, ANY CHANGED APPOINTMENTS.

Dear Patient,

HOW WE HOPE TO PROCEED 

As we reopened again on JULY 1st, things initially may have seemed rather strange for our patients and especially our staff, but we hope that everyone will be understanding and try hard to adapt to what may be ‘the new norm’ for a while. Throughout the time we have been closed, Mr Stubley made himself available every single day, including Saturdays and Sundays, to offer dental care, advice, or reassurance, to those of our patients who were experiencing severe dental problems and many needed and were grateful for this service. As we were forced to close for over 3 months we then had the mammoth task of rebooking over 3 months of lost appointments.

We apologise if you have had to be allocated new appointments, which may now be delayed and may be on different or separate days. This has not been done lightly, but is necessary in order to satisfy new regulations about permitted treatments and infection control and to help us cope with the huge backlog. We hope you will be understanding, as we always try to be when you approach us with a problem. 

REST ASSURED

Although we are looking forward to seeing you I am sure that you will realise that it cannot be business as usual for the time being. We will be doing everything we can to help you feel at ease and you can have full confidence that everything necessary will be done to take care of you and that our cross infection procedures will, as always, be stringent, to help keep you and our team safe when you next visit us.

 Amongst the new things you may notice happening are the following:

YOU ARE ASKED TO WEAR A MASK , AND ATTEND ALONE WHEREVER POSSIBLE EXCEPT FOR FAMILY  APPOINTMENTS

YOU ARE ASKED TO KNOCK AT THE WINDOW NEXT TO THE FRONT DOOR AND THEN PERHAPS REMAIN IN YOUR CAR, WHERE POSSIBLE, UNTIL YOUR EXACT APPOINTMENT TIME

YOU MAY BE ESCORTED STRAIGHT TO THE SURGERY RATHER THAN RELAXING IN THE  WAITING ROOM

WE SADLY HAVE TO REMOVE ALL BOOKS, MAGAZINES, NEWSPAPERS AND TOYS AS THEY CANNOT EASILY BE DISINFECTED, SO FEEL FREE TO BRING YOUR OWN

YOU WILL BE ADVISED TO CLEAN HANDS AND ENCOURAGED TO REMAIN SAFELY APART FROM OTHER PEOPLE 

YOU WILL SEE THAT WE HAVE ERECTED SAFETY SCREENS AT RECEPTION

YOU MAY NOTICE THAT STAFF AND CLINICIANS ARE WEARING A HIGHER LEVEL OF PROTECTIVE EQUIPMENT DEPENDING ON YOUR APPOINTMENT TYPE

YOU MAY BE ADVISED THAT, ACCORDING TO ADVICE FROM THE BRITISH DENTAL ASSOCIATION, SOME TREATMENTS ARE NOT AVAILABLE AT THE MOMENT AND WE WILL DO OUR BEST TO OFFER A SUITABLE ALTERNATIVE

YOUR DENTIST MAY NOT BE ABLE TO DEAL WITH ANY EXTRA PROBLEMS YOU MAY MENTION OTHER THAN THOSE SPECIFIED IN YOUR APPOINTMENT, AS IT IS VITAL THAT WE ALLOW TIME FOR CLEANING IN BETWEEN PATIENTS

YOU ARE ASKED TO PAY ANY FEES BY CONTACTLESS CARD IF POSSIBLE

YOU MAY NOTICE THAT THERE ARE FEWER PEOPLE ABOUT, AS WE ARE STAGGER CLINICIANS STARTING AND LEAVING TIMES AND IN SOME CASES, CHANGE THEIR DAYS WORKED, TO MINIMISE PATIENT NUMBERS IN THE BUILDING

YOU MAY BE ASKED TO LEAVE THE PRACTICE BY A DIFFERENT DOOR

YOUR VISITS TO THE HYGIENIST

Some of the treatments you are offered at your next visit may be different to those you received before, particularly your visit to the Hygienists, who are unable to use their high speed instruments to limit cross infection risks. Your hygienist will only be using her hand instruments. We know that a lot of our patients actually prefer their treatment this way as they find it more comfortable. We have also been advised not to use our high speed polishers for the same reason. Rest assured that the current techniques will maintain your gum health and we hope get things back to normal as soon as we are able.

AND FINALLY, PLEASE READ THE FOLLOWING CAREFULLY TO HELP IDENTIFY POTENTIAL INFECTION RISKS

Do you have a fever or have you experienced a fever within the past 14 days?

Have you experienced a recent onset of respiratory problems, such as a cough or difficulty in breathing, within the past 14 days?

Have you come into contact with a patient with confirmed Covid infection within the past 14 days?

Have you had close contact with at least two people with documented experience of fever or respiratory problems within the last 14 days?

If you have replied yes to any of the above questions, and have no fever, you should postpone your appointment until 14 days after the exposure event.

If you have replied yes to any of the above questions, and have a fever, you should immediately quarantine, and should report the case to the infection control department of the hospital

If you have replied no to all the above questions, and have no fever,

That’s perfect but……………

PLEASE INFORM US IF ANY OF THE ANSWERS CHANGE BEFORE YOUR APPOINTMENT DAY

Thank you in advance for all your support. Please try to be patient with all our team, who are doing their best in such unusual circumstances. We are trying hard to resume a “new normal” service and make you feel as comfortable as possible in these strange times. It will be lovely to see you all again. 

Thank you and take great care.

D R STUBLEY , G LANGHORN, S E MAKEPEACE AND ALL THE TEAM

HOW IT ALL BEGAN

The practice was founded in 1984 by the principal, Denis Stubley and grew rapidly. The first patients very quickly encouraged family and friends to visit our forward thinking surgery to experience the high standard of service on offer.

Our building is a local landmark because of its unusual shape. Originally the Acklam Post Office, then later a bridal boutique, we still have the evidence of the hole in the floor where Mr Sherret, the postmaster at the time, deflected the rifle shot of an armed gunman attempting a robbery. Mr Sherret was awarded the OBE for his bravery and both he and his wife became cherished patients at the practice. They did find having treatment in their old sitting room a little strange at first!

Paintings of the original 1930s building and the more recent metamorphosis into a dental practice, can be seen in the entrance to our building, painted by Mr Sherret himself.

The practice took the title of THE INDEPENDENT DENTAL PRACTICE in April 2006 and we now provide every aspect of treatment and care on a fully private basis, allowing our patients to have the very best treatments available throughout the world today, without any constraints or restrictions.

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We welcome families, adults and children, in fact all those patients who simply want the very best for themselves and their loved ones.

Our aim is to provide high quality care at reasonable cost and the very best of treatments available, in a relaxed, comfortable and safe environment. Our clinicians are committed to continuing post graduate education and keeping abreast of advances in modern dentistry, in order to maintain the high standards our patients have come to expect from us.

Worldwide research shows that preventative dentistry, delivered on a regular basis, greatly reduces the risk of dental disease and provides a platform for a lifetime of improved oral health. We encourage such an approach and with this in mind we have designed our Dental Membership Plans to reward loyal patients, allowing us to plan their dental care more effectively, to provide the best chance of keeping them dentally fit and to reduce the need for future treatment.

Explore our website to find out everything you need to know about our Membership Plans for both adults and children, our treatments, our services and our team. Alternatively, if you would like to speak to a real person, our receptionists are well informed and very friendly and will endeavour to answer all your questions by phone, or feel free to pop in at any time and we will show you around and give you all the information you need to take away with you and read at your leisure.