The home of the Independent Dental Practice, here in Acklam, Middlesbrough.
GOOD NEWS- WE ARE ABLE TO RE-OPEN SOON
Dear Patients and Friends of The Independent Dental Practice,
As a Dental Practice, we work in an environment where the prevention of the spread of a whole range of infections is woven into everything we do. Our team have always worked tirelessly in the background to achieve this safe environment for you. In addition to our usual scrupulous cross infection control measures, throughout lockdown we have been paying particularly close attention to all professional guidance and updates related more specifically to Coronavirus.
Since we have been given advice from the government and our Dental governing bodies regarding the reopening of Dental Practices in England, (regrettably with only 6 working days notice), we have been working tirelessly to set procedures in place to enable us to begin to care for all our patients again.
Throughout the time we have been closed Mr Stubley was happy to make himself available every single day, including weekends, to offer advice, reassurance, antibiotics and actual dental care to those of our patients who have been experiencing severe dental problems and many have taken advantage and been grateful for this service.
HOW WE HOPE TO PROCEED
As we slowly start to reopen again fully, things initially may seem rather strange for our patients and especially our staff, but we hope that everyone will be understanding and adapt to what may be ‘the new norm’ for a while.
You may already be aware that we have had to cancel approximately 3 months of appointments, (mostly your six monthly examination and hygiene appointments ) which was both a time consuming and very upsetting task for our receptionists and we thank patients who were affected for their understanding. We will be making contact with those patients, on a week by week basis, to re schedule these appointments where required. We will understand if some patients prefer to delay for a period of time, before attending.
We know that, as well as routine examination and hygiene appointments, other treatment appointments were also cancelled. We will be making contact with those patients too, to discuss exactly which treatments can and cannot, be carried out at the present time.
We will also need to contact all patients with appointments already in the diary in the next few weeks, as timings may now need to be altered to fit in with new working arrangements. I am sure you can imagine that this is a mammoth task for our reception staff. Please try and be patient with us.
We will be doing everything we can to help you feel at ease, but more importantly to help keep you and our team safe when you next visit us. WE ARE WORKING HARD TO ADAPT HOW WE DELIVER CARE TO ALL OF OUR PATIENTS. Amongst the new things you may notice happening are the following,
: YOU WILL BE ASKED TO ATTEND ALONE WHEREVER POSSIBLE
: YOU WILL BE ASKED TO REMAIN IN YOUR CAR, WHERE POSSIBLE, UNTIL YOUR EXACT APPOINTMENT TIME
: YOU MAY BE ESCORTED STRAIGHT TO THE SURGERY RATHER THAN RELAXING IN THE WAITING ROOM
: YOU WILL BE ADVISED TO CLEAN HANDS AND ENCOURAGED TO REMAIN SAFELY APART FROM OTHER PEOPLE
: YOU WILL SEE THAT WE HAVE ERECTED SAFETY SCREENS AT RECEPTION
: YOU MAY BE ADVISED THAT, ACCORDING TO ADVICE FROM THE BRITISH DENTAL ASSOCIATION, SOME TREATMENTS ARE NOT AVAILABLE AT THE MOMENT AND WE WILL DO OUR BEST TO OFFER A SUITABLE ALTERNATIVE
: YOU WILL BE ASKED TO PAY BY CONTACTLESS CARD IF POSSIBLE
: YOU MAY NOTICE THAT THERE ARE FEWER PEOPLE ABOUT, AS WE ARE STAGGERING CLINICIANS STARTING AND LEAVING TIMES AND IN SOME CASES, DAYS WORKED, TO MINIMISE PATIENT NUMBERS IN THE BUILDING. THIS WILL ALSO MEAN THAT OUR STAFF CAN STAGGER THEIR LUNCH BREAKS
: YOU MAY BE ASKED TO LEAVE THE PRACTICE BY A DIFFERENT DOOR
: DESPITE ALL THESE CHANGES YOU WILL HOPEFULLY NOTICE THAT OUR STAFF ARE DOING THEIR UTMOST TO MAKE YOU FEEL AS COMFORTABLE AS POSSIBLE IN THESE STRANGE TIMES
: THANK YOU IN ADVANCE FOR ALL YOUR SUPPORT AND GOOD WISHES. IT WILL BE LOVELY TO SEE YOU ALL AGAIN.
DENIS R STUBLEY AND ALL THE TEAM
Given the unprecedented situation in the UK regarding the rapidly spreading COVID-19 virus, we felt we must use also use own clinical judgement and act in the best interests of our patients and staff.
We felt it was essential that we do our part to reduce the spread of this virus, and so, it was with very heavy hearts, that we made the decision to temporarily close the practice. We are following government and our professional bodies’ guidance as to when we can safely re-open. If we have current and correct contact information for you then we will, or may already have, contacted you to cancel your next appointment. We are currently doing this on a weekly basis, watching and waiting as the situation develops. We will of course keep you updated with that latest information on our website.
Looking after the health of our patients is and has always been, our absolute priority and so we will do our best to keep operating an ‘Emergency Telephone Consultation Service’ for our patients who have uncontrollable pain, or swelling, during this period of closure. If you feel you urgently need assistance, or advice from Mr Stubley, please call the usual practice number of 01642 815016, have a pen and paper ready and follow the instructions on the recorded message, which asks you to leave a very clear message with your details on another number.
As a team, we are doing everything we possibly can to remain fit, well and able to work so that we can continue to offer our usual high standard of dental care for you when we return.
HOW IT ALL BEGAN
The practice was founded in 1984 by the principal, Denis Stubley and grew rapidly. The first patients very quickly encouraged family and friends to visit our forward thinking surgery to experience the high standard of service on offer.
Our building is a local landmark because of its unusual shape. Originally the Acklam Post Office, then later a bridal boutique, we still have the evidence of the hole in the floor where Mr Sherret, the postmaster at the time, deflected the rifle shot of an armed gunman attempting a robbery. Mr Sherret was awarded the OBE for his bravery and both he and his wife became cherished patients at the practice. They did find having treatment in their old sitting room a little strange at first!
Paintings of the original 1930s building and the more recent metamorphosis into a dental practice, can be seen in the entrance to our building, painted by Mr Sherret himself.
The practice took the title of THE INDEPENDENT DENTAL PRACTICE in April 2006 and we now provide every aspect of treatment and care on a fully private basis, allowing our patients to have the very best treatments available throughout the world today, without any constraints or restrictions.
We welcome families, adults and children, in fact all those patients who simply want the very best for themselves and their loved ones.
Our aim is to provide high quality care at reasonable cost and the very best of treatments available, in a relaxed, comfortable and safe environment. Our clinicians are committed to continuing post graduate education and keeping abreast of advances in modern dentistry, in order to maintain the high standards our patients have come to expect from us.
Worldwide research shows that preventative dentistry, delivered on a regular basis, greatly reduces the risk of dental disease and provides a platform for a lifetime of improved oral health. We encourage such an approach and with this in mind we have designed our Dental Membership Plans to reward loyal patients, allowing us to plan their dental care more effectively, to provide the best chance of keeping them dentally fit and to reduce the need for future treatment.
Explore our website to find out everything you need to know about our Membership Plans for both adults and children, our treatments, our services and our team. Alternatively, if you would like to speak to a real person, our receptionists are well informed and very friendly and will endeavour to answer all your questions by phone, or feel free to pop in at any time and we will show you around and give you all the information you need to take away with you and read at your leisure.