Information Section

Explore our website to find out everything you need to know about our Membership Plans for both adults and children, our treatments, our services and our team. Alternatively, if you would like to speak to a real person, our receptionists are well informed and very friendly and will endeavor to answer all your questions. They also have information which can be posted to you to consider at home if you prefer.

Telephone:01642 815016 to speak to our receptionists.
01642 815016

Appointment System


Our patients benefit from a carefully managed appointment system, in which our clinicians carefully assess how much time is needed for a given task, in order to ensure that the patient has a comfortable and calm experience.

Please telephone 01642 815016, to make or discuss an appointment.

 We usually make your next appointment before you leave, so that it can be scheduled into your diary or your phone, as well as ours, at a time that is mutually convenient. We do our very best to send you a reminder and recently we have started to use a text reminding service for your appointments, which our patients using mobiles have found to be most helpful. However, we can still send a postal reminder about your 6 monthly check up, to those who prefer not to use mobiles. Sometimes it is simply not possible to do so and patients should always take a note of their next appointment as sadly we may still have to make a charge for repeated missed appointments, a portion of which is then sent to a local charity.

We will always try to offer an appointment within 24 hours if you have an accident or a severe dental problem, which has appeared suddenly. However, it is expected that patients will try to be flexible in this matter, as our clinicians try very hard not to interrupt their time with patients already scheduled in their diary. Sometimes it may also be necessary to see another dentist, who will of course do their utmost to help with your problem if your own dentist is not available. Non urgent problems will be given the next available appointment and we also hold a cancelation list so that patients who can come at short notice, may be contacted sooner.

Surgery hours:

 

Monday to Friday 9 am to 5.30 pm

 

Saturday 8 am to 1pm

Our friendly and knowledgeable reception staff are also available from 8.30 am Monday to Friday.

 

An answering machine is available outside these times, where a message can be left, for example, about cancelling or rearranging a forthcoming appointment. It should be noted that although we can send reminders by text message, this is not a two way service at the moment and we would still ask you to let us know by phone if you are unable to attend 

We understand that sometimes you may need to cancel or re-arrange and appointment, but kindly request 24 hours notice if it is at all possible (however, any notice at all is also appreciated), so that the time saved in a clinicians diary especially for you, can hopefully be then effectively used for another patient.


Should our registered patients have a need for help outside these times, please call the number above and a clear message will offer the help you need. Remember, if you are in our membership plan, you have the benefit of access to emergency private dental cover worldwide, which is included in your monthly membership fees.